Antecea Knowledge Base/Product Forums (Ask Questions of other Users & Share Ideas!)/Easy Connect: Mac

Answered

Major LOGIN/ Connection Problems

Arun Ramachandran
asked this on August 13, 2011 01:05

I have just purchased your most expensive app on iTunes, Cloud Connect Pro, and I must say that so far, I've been completely appalled by the app and the documentation that is intended to support it.

Opening the app on my iPhone, I'm met with the main screen with the heading "Computers". There follows a list, with the headings __'s iPhone, Bookmarks, Easy Connect, Saved Places, and Network Places.

Under Network Places, my MacBook Pro (Intel Core 2 Duo, Mac OS X 10.7 Lion) appears. Below it, the term AFP appears.  Any attempt to connect to the computer via this method (by clicking on this option) is has been utterly futile - the app crashes immediately. I have tried upwards of 30 times and it simply crashes immediately, every single time. As far as I can see, there is absolutely nothing in any of your support documents that clearly  instructs users how to connect via a WiFi network, or how to overcome problems related to it.

On launching the app after a crash, the following notice appears on the iphone screen:

NOTICE_TITLE

NOTICE_BODY

Along with 3 options: Always_Send, Send, and Don't_Send. There is no explanation whatsoever for this cryptic message. I presume it is some sort of crash report, but as appallingly designed as much of the rest of the app.

Having given up trying to connect to my computer via this method, I decided to try the Gmail Easy Connect method.

I downloaded Easy Connect, from your website. Extraordinarily, your own website provides an outdated version (1.5, which causes problems when used with Lion, I believe), and I had to manually update to 1.8 when I realized this.

 On my computer, Easy Connect accepts my gmail login details with no problems.

On your app in my phone, it says "Gmail account signed in as XXXX" (my gmail username). Below that is my computer's name. 

When I try to connect to the computer by clicking in this section,  it takes me a second screen, where my computer's name is listed at the top, and below that two buttons "Connect As..." and "Share Screen..." Clicking on either button brings up a login screen.

 This login screen is terribly designed. It has "username", "password", and "save password" on/off. 

NOWHERE ARE WE TOLD what username and password are required! WHY is this so? I have tried my gmail account username and password, and another combination that I created. Absolutely nothing works! When I click login, the connect as button momentarily says "connecting..."  and then the message turns up in red: Failed: Permission denied. I tried everything I could think off, even momentarily disabled my antivirus/ firewall, all to no avail.

I have wasted two hours trying to get this app to work as advertised, and  reading the so called support documents on your website, but have been very, very, disappointed. Is it really so difficult to put together a simple, straightforward set of instructions on  just the basic operation of your app? Not a single document/FAQ I can find, not even your youtube videos, appears to even so much as mention the login screen for Easy Connect.

 You charge a premium for your app, USD 25.00, but it has completely failed to perform even a single one of the advertised tasks (on my phone and computer). I should like your assistance with solving these technical problems with the app; in the event they are not, it is only fair that I'm given a full refund.

 

Comments

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Andy Christianson
Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect
Check Answer

Hi Arun,

Please follow below each instructions clearly: 

A) FOR FILE SHARING: 

1. First you need to enable File sharing ( using AFP protocol ) in your Mac computer. To know how to enable file sharing ( using AFP protocol ) in Mac computer please refer the attached document. 

2. Now launch Cloud Connect Pro application on your iPad -----> choose your Mac computer which appears under " Network Places " section of Cloud Connect Pro ----> tap " Connect As... " button. 

3. Now enter the following login credentials in username and in password field: 

User Name: Put your MAC OS X user name. [ To get username please check the name of your " Home Directory" in your Mac computer. To check "Home Directory" click the Finder icon in the Dock of your Mac computer. Check your home directory name—the one with a house icon. ]

Password: Put your MAC OS X password for the MAC OS X user name above. The password which you use to login into your Mac computer. If you do not have any password in your Mac computer's account then you can leave this field empty. 

Save login informations and try to access files from your Mac computer. 

B) FOR SCREEN SHARING: 

1. Please enable screen sharing in your Mac computer. To know how to enable Screen Sharing in Mac computer please refer this link:  http://antecea.zendesk.com/attachments/token/14qsr5tpix1015g/?name=QuickMacOSX.pdf  

2. Now launch Cloud Connect Pro application on your iPad -----> choose your Mac computer which appears under " Network Places " section of Cloud Connect Pro ----> tap " Screen Share... " button. 

3. Now enter the following login credentials in username and in password field: 

User Name: Put your MAC OS X user name. [ To get username please check the name of your " Home Directory" in your Mac computer. To check "Home Directory" click the Finder icon in the Dock of your Mac computer. Check your home directory name—the one with a house icon. ]

Password: Put your MAC OS X password for the MAC OS X user name above. The password which you use to login into your Mac computer. If you do not have any password in your Mac computer's account then you can leave this field empty. 

Now you can do screen sharing with your Mac computer and can control your Mac computer completely. 

 

September 22, 2011 16:57