No mouse click or keyboard after using Desktop Connect : Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

Thomas Feeney

Same problem here. Each time I use Desktop Connect, my Magic Trackpad can move, but not click and my keyboard (USB connected) will not function. I'm using OX X 10.6.6 on an iMac 8,1 Intel Core 2 Duo, 2.66 GHz

January 08, 2011 08:29

Gus Grubba

Hello, anybody alive in this place? You were pretty quick in accepting money without a way to test the software first, now I have something paid for and useless... Customer support goes a long way in maintaining people's confidence.

The problem seems related to some key/mouse state left toggled in the wrong way. It's 100% consistent. Connect once and the keyboard and mouse stop working...

January 12, 2011 08:23

Jeff Hopper

I would really like this to be fixed, too! An easier workaround than restarting that I've found is to press command-option-esc to bring up the Force Quit dialog and then close it. You don't even have to force quit anything.

May 06, 2011 03:43

Roger

I just picked up IPAD2 and the same thing! I can see my desktop but can't do anything!. Real pretty but useless! I'll go find an App that works! Shouldn't Apple better monitor quality before allowing people to access an App that doesn't work?!

May 19, 2011 07:35

Romy Kapoor

Yep, same problem here -- ipad 2 with new imac.

June 09, 2011 14:41

Jeff Hopper

I don't think anyone is listening. I get no response from support requests or forum posts. It's a shame that there are so many app vendors out there that release sub-par products and then have no capacity (or willingness?) to support their products.

June 09, 2011 14:45

Andy Christianson

Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

Hi,

Our team is unable to reproduce this issue in Desktop Connect application. Can you please provide us some more details ( like which applications are you running on your Mac computer, some details of system preferences of your computer like whether "Bluetooth sharing is ON or OFF, Remote Apple Events is ON or OFF etc, which mouse you are using on your Mac computer etc )

Our team is completely unable to reproduce this issue in our system. To investigate on this issue we need to reproduce it so please give us some more details which will help us to reproduce it.

August 02, 2011 01:11

Keith Curran

I have used the suggested "solution", put my MacOSname and my MacOSpassword, but still I get to my log in page and cannot type in my password. When I type, it appears in the black area in the upper left hand corner but does not transfer into the password bo on my log in page. How do I sign into my Mac once you've got me there? Again, your official suggestion has NOT worked. PLUS, if I do that SSH or whatever thing, I can't connect at all.

November 06, 2011 19:24

Jonathan Richardson

Same here, iPad 2 OS 5.1 with my Mac on Snow Leopard. After I use this I cannot click with my Apple Bluetooth keyboard or track pad. The keyboard no longer works, so alt tab doesn't work, and I can move the mouse but not click, I have to sign back into the app to shut down. Any suggestions?

June 20, 2012 17:44

Nathan Reich

Same thing after I got lion and reinstalled no clicking!,,,!,,!,,!,!, Please help this app is useless without clicking

September 30, 2012 21:29

Tim B

Same thing here: Pro version, IPAD2 upgrade to IOS6 Now can no longer use any keyboard input when connecting to remote machine. Ios 5.1 was fine.

October 02, 2012 13:51

Antecea Knowledge Base/Product Forums (Ask Questions of other Users & Share Ideas!)/Desktop Connect: Mac

No mouse click or keyboard after using Desktop Connect

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