After my EZDesktop app was recently upgraded, now it only shows a black screen. It does connect, and it actually controls the mouse on the host computer, but only blindly, as I cannot see the computer screen on the iPhone, I just see black. : Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

Antecea Knowledge Base/Product Forums (Ask Questions of other Users & Share Ideas!)/ezDesktop (iPhone)

Answered

After my EZDesktop app was recently upgraded, now it only shows a black screen. It does connect, and it actually controls the mouse on the host computer, but only blindly, as I cannot see the computer screen on the iPhone, I just see black.

judas
asked this on October 11, 2010 01:07

After my EZDesktop app was recently upgraded, now it only shows a black screen. It does connect, and it actually controls the mouse on the host computer, but only blindly, as I cannot see the computer screen on the iPhone, I just see black.

Comments

Andy Christianson

Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

Hi Judas,

We apologize for our late reply.

To investigate on your problem we would like to ask you few questions:

1. Are you running RDP or VNC on your computer? Which operating system you are running on your computer?

If you have windows based operating system and running VNC then which VNC server you are running on your computer?

2. Did you made the " in app purchase " for either VNC or RDP in ezDesktop application?

Thank you

Antecea Support Team

December 06, 2010 14:58

Josh Hicks

I am having this trouble. As for the RDP or VNC, I'm not using either of those; rather, I'm logging in via my gmail account. As noted above, the mouse can be controlled and it is "connecting," but I am unable to see any visual of the actual desktop. I haven't changed any settings and the app worked just fine with all these same circumstances, equipment, etc. a week or so ago. Please help.

March 20, 2012 21:28

Josh Hicks

Anyone?

March 27, 2012 17:59

Add a comment