Antecea Knowledge Base/Product Forums (Ask Questions of other Users & Share Ideas!)/Ninja Desktop

Ninja Desktop drops connection when switching between monitors

Mark Falco
posted this on Feb 01 16:21

The subject pretty much says it all.  More often then not when I switch displays Ninja Connect appears to get disconnected.  More specifically I stop receiving screen updates.  In my case I have four displays (a,b,c,d), "b" is the main display, and the issue occurs when swiping over to display c or d.  It does occasionally work, but most of the time I'm forced to manually disconnect, waiting 30 seconds or so and then reconnect.  If I try to reconnect soon after disconnecting the connection does not succeed.

Based on multi-monitor issues I've seen with Desktop Connect I tried making display "a" my main display and this appears to help a bit, but is not desirable.  I've also seen a few related issues to not having display "a" as the main display.  These include Ninja thinking my display layout is (b, a, c, d).  Also a few times I've had it send display "a"'s input to display "c".

Other then that Ninja looks pretty interesting, and I like it's multi-monitor approach more then that of Desktop Connect. I'm hopeful that the above issues can be addressed shortly as until then it is not really usable for my setup.

I would also request that it get the option to hide the local cursor as is available in Desktop Connect, which gives things much more of an IOS feel.  

 

thanks,

Mark

 

Comments

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Andy Christianson
Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

1) Which operating system you are running on your computer? Windows? Mac OS X? 

  Please specify the version of the operating system also. 

2) Which version of Easy Connect application you are running on your computer? 

February 02, 2012 15:18
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Mark Falco

I'm seeing the issue on OSX 10.7.2 and 10.7.3.  I'm running Easy Connect 4.8.

February 03, 2012 09:00
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Desktop Connect Helpdesk
Antecea Inc.

Can you please send us the application log for a session that exhibits this problem.  You do this by hitting the info button in the upper left of the computer selection screen and selecting "Contact uUs (with application Log)"

Thank You

February 06, 2012 15:23