Antecea Knowledge Base/Product Forums (Ask Questions of other Users & Share Ideas!)/Files Connect: File Sharing App

Cannot connect to shared drive in Files Connect

Rodney Severson
posted this on July 22, 2011 12:35

I cannot figure out how to connect to an SMB drive.  I've tried to add the drive the same way I access it on my Mac and the same way it would be done on a PC. I keep getting a "network is unreachable" error.  Any suggestions?

Here are the circumstances:

- I'm in an enterprise (university) envrionment

-These are the hostname formats I've tried:  smb:\\server\sub_server  ,  smb://server/sub_server    ,   //server/sub_server  ,   \\server\subserver

-I'm connected to Wi-Fi (at the university)

-I've tried the following user name formats:  username    ,     username@univeristy_email.edu

-My password is correct

-The domain and share fields are blank

 

Any suggestions would be greatly appreciated!
 

Comments

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Steve I
I am having the same issue. I have tried connecting to XP machines, Windows 7 Machines, Server 2003 and Server 2008 machines. In some cases I can log on and I can see the share, however when I try to access the share to view what is in it I get an error telling me that it can not access the share. I am on a WiFi network that has full access to all these machines. All the machines are in the same domain. There are no firewalls that are blocking the connections to these machines. Username and password are correct an I have access to all the shares as I am a Windows Domain Admin and manage all the servers in question. I have tried to use the following to log into the shares: username, username@domain, domain\username, domain/username, first.lastname@domain I have tried connecting to Windows shares as well as Windows hidden shares and Windows Administrative Shares (ie \\server\c$ and \\server\Admin$) I have tried a competing app that has similar functionality on the iPad 2 and I am able to access all the shares without an issues. I think that there is a bug in the SMB connection of this app. Thanks
September 14, 2011 11:11
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Seth Kaufman
I'm having similar issues also. Any response from Antecea?
October 28, 2011 17:19
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Dan Fredman

Same problem, and I'm also at a University.  I noticed this problem happened when I updated to iOS 5 and had to re-enter the app data again.

November 30, 2011 07:28
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intery
Same problem iOS 5.0.1. Can not connect from Windows to iPhone to see the server content neither Public folder. I keep getting a "network is unreachable" error
December 04, 2011 09:42
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Marcus Bryant

Yeah, this app cost $5 and it appears no support is provided for this low end version.  I am going to definitely do 1 start on it unless they can offer some support here.

December 13, 2011 00:11
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Marcus Bryant

Ok, spent several hours on this, but it turned out to be pretty simple.  The PC System Event log indicated:  'The server was unable to allocate from the system nonpaged pool because the server reached the configured limit for nonpaged pool allocations.'  Apparently another file sharing app had maxed out the server pool.  A reboot seemed to resolve the issue.  Back up to 5 stars - pretty slick app now that I can use it!

December 13, 2011 01:40
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Rodney Severson

I found a solution that works for me, hopefully it can help someone else. Make sure you are connected to the same network (directly or by VPN) as the network drive.

Lets use this as the network drive:  smb://server.domain.edu/folder with an authorized account of username@domain.edu 

In FilesConnect...

  • I have hostname set to server.
  • I have username set to username. Type your password.
  • I have left domain EMPTY.
  • I have set share to folder.

Hope this helps!

January 30, 2012 12:53
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Margie Bowles

I was having this problem -- and only on-campus.  What I realized was that I was logging on to the university's network as a Guest (because it was just easier).  When I logged on as a student -- just like I do when I check my campus email -- Files Connect worked like a charm.  My suggestion:  instead of logging on to public Wi-Fi or a Guest access, use your student login.  Should take care of the problem.  When you get home, you may need to log back on to another network, but on-campus, it appears that the firewalls are not our friend.  Hope this helps!

February 14, 2012 17:47
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