Antecea Knowledge Base/Product Forums (Ask Questions of other Users & Share Ideas!)/Desktop Connect: Mac

Answered

Desktop connect doesn't work on OS X Lion

Ruben van der Meer
asked this on July 24, 2011 07:43

Hello, I updated to os x lion, now does desktop connect not connect to my mac. Greetings, Ruben van der Meer
 

Comments

User photo
David Booth
Please help us. I too cannot remotely connect to my Mac running LION from my iPad 2 with latest iOS . No lover shows up and can no lover add manually. Only change has been Mac OS X 10.6.8 over to LION.
July 26, 2011 08:56
User photo
Kang Lu

I am having the same issue.  When trying to desktop connect to a Lion 27" iMac, the iMac login screen freezes.  I have to ssh into the machine, and perform a reboot.

July 26, 2011 21:22
User photo
Phil Parnell
Ajax_loader_small Answer
I have confirmed that the issue is strictly related to my recent upgrade to Mac OS 10.7 (Lion). My iPad can still connect just fine to the other machines on my home network which are still running 10.6, but for my 10.7 machine I cannot see the machine show up in the local network option, and when I try connecting through my 'saved' list I either get no error message at all, or I get "failed to connect". I think the comments in the App Store that list this product as compatible with Lion are misleading. I'm looking for at least an ackowledgement of the issue, which I have yet to see from your support site. Please look into this issue immediately.
July 28, 2011 12:33
User photo
Andy Christianson
Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

Hi,

 

Desktop Connect application is completely compatible with Mac OS X Lion computers. Our team has tested Desktop Connect application with Mac OS X Lion running computers and there is no producible issue. 

 

 

August 02, 2011 00:50
User photo
Andy Christianson
Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

SUGGESTION: Please make sure that "Screen Sharing " is enabled in your Mac OS X Lion computer. To know how to enable Screen Sharing in Mac computers please refer this link:   http://antecea.zendesk.com/attachments/token/14qsr5tpix1015g/?name=...

Note: Ensure your user is selected under "Allow access for: 

 

August 02, 2011 00:52
User photo
Andy Christianson
Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

Hi Ruben, David, Kang, and Phil, 

 

Is your Mac computer and your iPad are available in the same ( local ) network? 

August 02, 2011 00:53
User photo
Andy Christianson
Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

SUGGESTION 2: In " Desktop Connect " application please enter the following login credentials information for your Mac OS X Lion computer: 

User Name: Put your MAC OS X user name. [ To get username please check the name of your " Home Directory" in your Mac computer. To check "Home Directory" click the Finder icon in the Dock of your Mac computer. Check your home directory name—the one with a house icon. ]

Password: Put your MAC OS X password for the MAC OS X user name above. The password which you use to login into your Mac computer.

August 02, 2011 00:55
User photo
Phil Parnell
Thanks for the suggestions Andy. I am embarrassed to admit this, but after the upgrade I didn't go back and verify the Screen Sharing setting was still enabled. For whatever reason the upgrade to Lion disabled this option. I followed both suggestions and this fixed my issue. Thanks for reminding me to check the sharing settings.
August 02, 2011 01:42
User photo
Detlef Schmitt

Andy, I have a PDF related problem with Desktop Connect Pro in OS X Lion. In Snow Leopard I was able to View, Preview and download PDF files to my iPad. In Lion all PDFs that I View, Preview or import give me a grey screen. It took me a while to boil it down to Desktop Connect Pro. I initially suspected that the problem is with GoodReader but I was able to exclude that possibility. That the problem is related to Lion I determined by going back to my Snow Leopard backup.  

August 03, 2011 08:12
User photo
Michael D. Stebel

I am able to connect to Lion; however, I cannot control the screen even though the settings for screen share are correct and I'm able to control my other non-lion machines.  I can navigate around the screen, but I cannot select anything on the screen even if I use any of the three mouse button settings, etc.  Desktop Connect Pro is set properly to allow for control.  Please let me know what to do.

August 13, 2011 11:45
User photo
Shawn Stanley
I can use Desktop Connect with Lion, except at the login window. If I try to type a password, nothing happens in the app, and I get a spinning beach ball on the computer screen. I don't have this problem with VNC Viewer.
August 20, 2011 21:59
User photo
Thomas Feeney

I am using Desktop Connect w/Lion. I have two monitors running on my desktop and my cursor will not work properly between the two screens when i access my desktop remotely with my v.1 iPad.

August 24, 2011 18:47
User photo
Bernard Balleine

Hello, I am having the same problem as Thomas Freeney.  I was having problems controlling the desk top on my computer (which has two 32 inch screens) using my ipad2. Now that I have sat down with the computer next to me and tried I see that the curser on the iPad is not in the same place as it is on the screen. In fact when I am on the left screen on there iPad, the curser on the computer is moving on the right screen. So what looks like a problem clicking on an object or a menu is really a problem controlling the curser accurately across screens. HELP!!!

August 24, 2011 21:26
User photo
Nicolai Wendt

Hello. I have the same issue as Shawn Stanley. The suggestions offered by mr. Andy Christianson did not help resolving this issue. Please help me!

September 03, 2011 10:03
User photo
Shawn Stanley

I've noticed another symptom.  I can get the login to work if the currently logged-in user logs out.  In my opinion, that's no longer "screen sharing."  It seems as if it's treating a Desktop Connect user as completely separate.  If I do successfully connect and login, then later on after I've disconnected and when the computer tries to sleep, it will go into an endless sleep/wake cycle that only goes away when you restart the computer.  I've had this happen to me on two computers running 10.7.1.  It's as if there's been a fundamental change to screen sharing with Lion that needs to be addressed.

September 05, 2011 10:44
User photo
Andy Christianson
Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

To Thomas, Michael, and Bernard

If you have dual monitors for your Mac OS X Lion computers then you will encounter a ouse control issue. This is not an issue of Desktop Connect application.  This is an issue of Mac OS X Lion computer's screen sharing feature with dual monitors. You can test this issue on any other remote iOS desktop application. 

 

Our team has filed a bug related to it to Apple Inc. 

 

Thanks 

Antecea Customer Support

September 07, 2011 16:12
User photo
Andy Christianson
Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

To Shawn and Nicolai

Please give us the following details: 

1)Are you using " Mac OS X authentication " OR " VNC password authentication " to connect with your Mac OS X Lion computer? 

 

2) Is your Mac computer and your iPad are available in the same ( local ) network? 

September 07, 2011 16:17
User photo
Thomas Feeney
Ajax_loader_small Answer

Thanks, Andy. I had an idea it was Lion causing the issue. Hopefully, this will be addressed by Apple in the near future.

September 07, 2011 18:12
User photo
Shawn Stanley

I must have been using Mac OS X authentication.  I set Desktop Connect to force VNC authentication and now it works as it did before.  And yes, they're on the same local network.

September 07, 2011 20:56
User photo
Nicolai Wendt

Thank for trying Andy.

 

I use VNC auth, I have set up the easy connect settings all over again, I have checked my port forwarding ,and set up the sys. pref. for sharing according to the guidelines. And yes, of course both my devices are on the same network.

Still not able to log in after I connect. The key strokes wont register after a few seconds (mind you this worked perfectly well while I ran Snow Leopard). Going to turn on automatic log in and see if that helps.

September 17, 2011 09:23
User photo
Nicolai Wendt

Nope, still stuck at OS X log in screen...

September 17, 2011 09:30
User photo
Nicolai Wendt
Sorry to say it, but I'm very happy with a competitors app. Will not leave a negative review of your app if you resolve the issue soon. Regards, Nicolai
September 26, 2011 15:07
User photo
swhitlow

Andy - you stated that "If you have dual monitors for your Mac OS X Lion computers then you will encounter a ouse control issue. This is not an issue of Desktop Connect application.  This is an issue of Mac OS X Lion computer's screen sharing feature with dual monitors. You can test this issue on any other remote iOS desktop application. "

I have tested this in several other application (logmein, teamviewer, screens, etc) and no other app displays this problem. This is a problem with desktop connect - not Lion. Please let me know that you have received this and are working for a solution. I am not going to leave a negative review as long as I know you are working towards a solution to this. But, Lion is definitely not the problem here.

October 14, 2011 12:39
User photo
Andy Christianson
Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect

To swhitlow , Thomas, and Bernard ,

Please try the below suggestion: 

To solve your dual monitor screen mouse cursor issue:  an admittedly sub-optimal workaround is to go to System Preferences > Display > Arrangement, and make sure that the primary display is to the top and left of all other displays. A screen shot is attached. 

October 14, 2011 13:36
User photo
swhitlow

Andy, this doesn't really solve my problem too well since my monitor is on the left hand side of my iMac. 

Do you have any type of ETA of when this problem might be fixed? I really am not wanting to switch to another app but I really need access to my desktop. Still love your app the best!  :)

October 14, 2011 16:11
User photo
David Rowley

I'm also having the problem with dual monitors (Mac Pro running Lion) - and changing the primary display to be top left isn't practical for me either.

Other VNC clients that I have do not experience this problem, so I'll add my agreement that this is NOT a Lion problem (or at least, if this is new behavior in Lion, other VNC client vendors have been able to handle it).

Can you please escalate this internally?  It's a MAJOR issue for me.  I far prefer Desktop Connect than my other VNC clients, but this is a show-stopper for me.

October 28, 2011 10:17
User photo
Lawrence A. Husick

Ditto.  Dual Monitors, Lion, no mouse click (I can move the mouse, but not click the button) using DC.  HELP!

December 22, 2011 08:51
User photo
David Rowley

When will this be fixed?  This is a MAJOR issue - and makes Desktop Connect pretty much useless on Lion with multiple monitors...  There has been no comment from Antecea on this in AGES

December 22, 2011 09:13
User photo
swhitlow

I do have to wonder if this is being dealt with or not. It has been several months now and no updates or nothing. No comments from Antecea on this. I feel like I've been taken advantage of. I purchased Desktop Connect and loved using it for the longest time. Then, once the OS changed, Desktop Connect did not upgrade their product like others did. Again, Teamviewer, Logmein and others DO NOT have this problem. Only Desktop Connect. So, it is still not a Lion issue. It is a Desktop connect issue. 

Can we please hear back from someone just to know that you are either working on the situation or are not? 

December 22, 2011 11:09
User photo
Daniel Wade
I also have the multiple monitor problem. Originally it was happening after a Desktop update which meant I lost the ability to log into my Lion machine, so I upgraded to Cloud Connect Pro in the hopes that the bug wouldn't be there. I've been waiting a long time for this to be rectified and would appreciate an ETA on the fix. I'm now using Logmein, but would prefer to go back to CCP.
January 08, 2012 05:15
User photo
Mark Falco

Just chiming in as yet another person who can't use desktop connect because of the multi-monitor issue.  I've also tried out Ninja Desktop and it shows a very similar issue (when it manages to stay connected).  In the Ninja case it gets confused regarding the position of my first and third monitor, transposing them.

Mark

February 01, 2012 16:00
User photo
Phillip M. Bryant
I'm having the issue but on a new iMac w/o dual monitor. Connection works fine but no mouse control. App works fine on older Mac Mini; both are on OSX Lion but I've not been able to figure out why the new iMac has the issue.
February 07, 2012 22:48
User photo
Lawrence A. Husick

Have switched to LogMeIn, which, it seems, has solved the dual screen issue, even though Antecea seems stumped.  It's not quite as nice, but this function is mission-critical and for it to take many months to address is just not right.

February 08, 2012 08:58
User photo
David Rowley

I find it incredible that such a key capability has gone unaddressed for so long - what is going on here, Antecea?  How come after 6 months + this still has not been addressed when many other VNC clients handle this properly. PLEASE FIX THIS PROBLEM!!!

February 08, 2012 10:31
User photo
David Rowley

I've been pretty down on Antecea, but I heard from them today that Snow Leopard 10.7.3 fixes the problem.  Sure enough, I tried Desktop Connect against my Mac Pro that I had just installed 10.7.3 on, and it worked as expected. REALLY glad to have this finally fixed (even though it seems it wasn't Antecea's bug in the first place - though other VNC clients seemed to work around the problem somehow).

Anyhow - I now have a working system again - Hallelujah!!!

February 13, 2012 17:08
User photo
Andy Christianson
Antecea Helpdesk for Desktop, Cloud, Files, and Easy Connect
Ajax_loader_small Answer

To users related to multiple monitor issue on Lion. 

Please refer this link: http://support.apple.com/kb/HT5075 
Apple has solved the dual monitor screen issue in OS X 10.7.3 version.  So please upgrade to the latest version of OX  Lion to 10.7.3. Now try to connect to your multiple monitors screen running OS X Lion computer from your iPad using Desktop Connect  and let us know whether you are encountering the same issue or not.

Thank You 
Antecea Customer Support

February 13, 2012 17:12
User photo
swhitlow

Working great now! I updated my review in the app store!

February 13, 2012 17:38